Refund policy

Refund & Returns Policy

At Gloucester Grown, we take great care in growing and packaging our tubestock to ensure it arrives healthy and ready to thrive. Because we are selling live plants, our returns policy reflects the nature of the product.

Damaged or Incorrect Orders If your plants arrive damaged, diseased, or are not what you ordered, please contact us within 48 hours of delivery with photos of the affected plants. We will assess the situation and offer a replacement, store credit, or refund at our discretion.

Plant Health After Planting Once plants have been removed from their tubes and planted, we are unable to accept returns or offer refunds. Plant survival after planting depends on soil conditions, watering, climate, and care — factors outside our control.

Dead on Arrival If plants arrive dead or in an unplantable condition, contact us within 48 hours with photos and we'll make it right.

Change of Mind We do not accept returns for change of mind on live plant orders.

Delivery Restrictions We are unable to deliver to NT, TAS, or WA due to quarantine laws. Orders placed to these destinations will be cancelled and refunded in full.